----- Original Message -----

From: inam din

To: skypeenglish@groups.io

Sent: Tuesday, October 02, 2018 4:11 PM

Subject: Re: [skypeenglish] help with the new 8.3 version of skype.

Ctrl+shift+p and ctrl+shift+k are receiving audio and video calls respectively!

Ctrl+e will end both audio and video calls!

With regards from Inamuddin with the Skype ID:

Charlsdarwin1

Sent from Mail for Windows 10

---

From: skypeenglish@groups.io <skypeenglish@groups.io> on behalf of Joseph Machise <josephmachise@...>
Sent: Tuesday, October 2, 2018 10:56:15 PM
To: skypeenglish@groups.io
Subject: [skypeenglish] help with the new 8.3 version of skype.

 

help with the new 8.3 version of skype.

Hi list how can I turn off my updates, and what are the new commands for answering the new skype, tried control k or control p and no luck, also control q still works for quitting the skype. What are the new commands for answering and ending a call from Joseph. 

 

Hello, I would love it if you took a moment to check out my GoFundMe campaign at the end of this e-mail:
 
www.gofundme.com/joseph039s-dental-work-and-relocation
 
Your support would mean a lot to me. Thank you so much from Joseph!

 

 

----- Original Message -----

From: inam din

To: skypeenglish@groups.io

Sent: Tuesday, October 02, 2018 4:11 PM

Subject: Re: [skypeenglish] help with the new 8.3 version of skype.

Ctrl+shift+p and ctrl+shift+k are receiving audio and video calls respectively!

Ctrl+e will end both audio and video calls!

With regards from Inamuddin with the Skype ID:

Charlsdarwin1

Sent from Mail for Windows 10

---

From: skypeenglish@groups.io <skypeenglish@groups.io> on behalf of Joseph Machise <josephmachise@...>
Sent: Tuesday, October 2, 2018 10:56:15 PM
To: skypeenglish@groups.io
Subject: [skypeenglish] help with the new 8.3 version of skype.

 

help with the new 8.3 version of skype.

Hi list how can I turn off my updates, and what are the new commands for answering the new skype, tried control k or control p and no luck, also control q still works for quitting the skype. What are the new commands for answering and ending a call from Joseph. 

 

Hello, I would love it if you took a moment to check out my GoFundMe campaign at the end of this e-mail:
 
www.gofundme.com/joseph039s-dental-work-and-relocation
 
Your support would mean a lot to me. Thank you so much from Joseph!

 

 

Well I was not the first person who sent the hotkeys table, but here you go: https://support.skype.com/en/faq/fa12025/what-are-hotkeys-and-how-do-i-use-them-in-skype
Bye!
Barbuz

----- Original Message -----

From: Lino Morales

To: skypeenglish@groups.io

Sent: Tuesday, October 02, 2018 2:15 PM

Subject: Re: [skypeenglish] help with the new 8.3 version of skype.

Well be sure and run the latest JAWS 2018 build. I use NVDA and I have no problem updating Skype 8.

Sent from Mail for Windows 10

---

From: skypeenglish@groups.io <skypeenglish@groups.io> on behalf of Joseph Machise <josephmachise@...>
Sent: Tuesday, October 2, 2018 2:14:09 PM
To: skypeenglish@groups.io
Subject: Re: [skypeenglish] help with the new 8.3 version of skype.

 

because my jaws has trouble reading every time there is a new version

----- Original Message -----

From: Lino Morales

To: skypeenglish@groups.io

Sent: Tuesday, October 02, 2018 1:57 PM

Subject: Re: [skypeenglish] help with the new 8.3 version of skype.

Now why would you want to turn off updates? I don’t believe their is an option to do that.

Sent from Mail for Windows 10

---

From: skypeenglish@groups.io <skypeenglish@groups.io> on behalf of Joseph Machise <josephmachise@...>
Sent: Tuesday, October 2, 2018 1:56:15 PM
To: skypeenglish@groups.io
Subject: [skypeenglish] help with the new 8.3 version of skype.

 

help with the new 8.3 version of skype.

Hi list how can I turn off my updates, and what are the new commands for answering the new skype, tried control k or control p and no luck, also control q still works for quitting the skype. What are the new commands for answering and ending a call from Joseph. 

 

Hello, I would love it if you took a moment to check out my GoFundMe campaign at the end of this e-mail:
 
www.gofundme.com/joseph039s-dental-work-and-relocation
 
Your support would mean a lot to me. Thank you so much from Joseph!

 

 

----- Original Message -----

From: Lino Morales

To: skypeenglish@groups.io

Sent: Tuesday, October 02, 2018 1:57 PM

Subject: Re: [skypeenglish] help with the new 8.3 version of skype.

Now why would you want to turn off updates? I don’t believe their is an option to do that.

Sent from Mail for Windows 10

---

From: skypeenglish@groups.io <skypeenglish@groups.io> on behalf of Joseph Machise <josephmachise@...>
Sent: Tuesday, October 2, 2018 1:56:15 PM
To: skypeenglish@groups.io
Subject: [skypeenglish] help with the new 8.3 version of skype.

 

help with the new 8.3 version of skype.

Hi list how can I turn off my updates, and what are the new commands for answering the new skype, tried control k or control p and no luck, also control q still works for quitting the skype. What are the new commands for answering and ending a call from Joseph. 

 

Hello, I would love it if you took a moment to check out my GoFundMe campaign at the end of this e-mail:
 
www.gofundme.com/joseph039s-dental-work-and-relocation
 
Your support would mean a lot to me. Thank you so much from Joseph!

 

 

----- Original Message -----

From: James Malone

To: skypeenglish@groups.io

Sent: Monday, October 01, 2018 9:40 PM

Subject: [skypeenglish] FW: A Skype update may be required

Hi all, don’t know if anyone got this message in their email, but thought I would post it here.

James

 

From: Skype [mailto:alerts@...]
Sent: Monday, October 1, 2018 11:12 AM
To: malone_j@...
Subject: A Skype update may be required

 

Get the latest Skype | We see that you recently used Skype version 7. If you’ve already updated to Skype version 8 please ignore this message. Get the latest Skype | View in browser | Forgot your password? We see that you recently used Skype version 7. If you’ve already updated to Skype version 8 please ignore this message. We’re letting you know that support for Skype version 7 will end on Nov‍emb‍er 1, 2‍01‍8 on desktop devices and Nov‍emb‍er 15 on mobile and tablet devices. When support ends, we’ll begin requiring updates to version 8. Although you may be able to use older versions for a little while, we encourage you to update tod‍ay to avoid any interruption. We are working to make Skype better for you. With Skype version 8, you’ll be able to record calls, have private conversations, make HD video calls, transfer files up to 300 MB, and more. Your conversation history will still be available on your device after you update. Check system requirements to make sure you can use Skype version 8 on your device as the list of supported OS versions has changed. If your OS is no longer supported, you should export your history prior to updating. Visit our update FAQ to learn more. Thanks for your continued support! Account summary Account Name: james.malone68 My Account | Help | Skype.com If you have Skype Credit or an active subscription and can’t update Skype, please contact the Skype Customer Service team. No emergency calls with Skype. Skype is not a replacement for your telephone and can't be used for emergency calling. 2003-2018 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities. Privacy Statement Microsoft Corporation, One Microsoft Way, Redmond, WA 98052 USA Skype Communications S.A.R.L. 23‑2‍9 R‍iv‍es d‍e Cl‍aus‍en, L‑21‍65 Luxe‍mbourg

really, this is just knit picking. you can configure your screenreader to toggle on and off your virtual cursor or in the case of NVDA toggle on and off brows mode. It all comes back to the inability of blind people in general to adapt and change with the times.

can we not simply be thankful at all that we are still able to use the app instead of picking and finding reasons to complain about it?

What is unpredictable here, is not the app interface, or screenreader commands to work with it, it's what's going to come out of people's brains and be translated in to emails with their arguments as to why something shouldn't change.

I'll grant you, change for change sake is not, altogether a good thing, nor is it a reason to alter how something looks, feels or works. but, think on this, while you're contriving arguments as to why things should remain as they are. it is, quite frankly old deprecated code. code that lends itself to having holes in it. holes that can be exploited by those with few to no scruples. I swear if some blidn people had their way, we'd still be using the console instead of a GUI and would never get any work done because we'd still be making macros and typing long strings of commands just to tell the computer to fart a certain way before it makes our cup of tea, opens our documents we want to work with, etc.

Seriously people, quit finding reasons as to why the status quo should remain and instead embrace what's coming. Things are going to change no matter how much you collectively rail against it, and no amount of belly aching about it is going to get you what you want.

On 29/09/2018 23:12, Octavian Rasnita wrote:

Well, the web keys are not predictable themselves. Even on simple web pages.

What is for example the letter e used?

If the virtual cursor is on, it moves the focus to the next edit field. If the virtual cursor is off, it types the letter e.

 

This is why I needed to re-change back the old-style hotkeys used by JAWS like Control+Insert+Home and Control + Insert + Tab, and prefer to use the letters just for their main purpose of typing letters.

 

If for example the forms mode is on and the cursor is in an edit field and by mistake I press Control+Insert+tab, JAWS warns me that the forms mode is on, but if I press an "e", it would just type that letter, which is not OK, because I may type more "e" for jumping to next edit fields, and I would need to lete the "eeee" text.

 

Of course I also use the letters as web keys sometimes, but only when I am sure that the virtual cursor is on, like right after opening a web page.

 

The configurable applications are very OK, because they allow us to adapt them to us, so we are not forced to adapt to them.

 

--Octavian

----- Original Message -----

From: Sarah k Alawami

To: skypeenglish@groups.io

Sent: Saturday, September 29, 2018 12:24 AM

Subject: Re: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

Te interface is quite predictable. I use it every day and just use my web keys. The chat thing is always tab 1 etc. It really is a breeze to use.

On 28 Sep 2018, at 13:53, Octavian Rasnita wrote:



Yes, this is true. I would like to test it, but Microsoft doesn't assure me that if I won't like it I will be able to just close it and continue to use Skype 7 while it is still available.

 

The web interface is worse in my opinion because it require more attention and it can't be used blindly without waiting for the screen reader to read what it should read. This is because the commands are not so sure, the interface is not so predictable, it is more flexible and new things can appear and we might push wrong buttons if for example we tab 3 times fast then press enter without waiting for JAWS to read what's on the screen.

 

This is why the web interface is never faster than a native interface. In addition, we are not so sure if the virtual cursor is on, or the PC cursor, so it involves more attention also.

 

A common use of Skype 7 and Skype 8 I guess that it is not so different, although for the moment Skype 8 still has some big disadvantages like missing the split view and no global hotkeys, but re-learning the new interface and developing the memory muscle to be able to use it without listening to all messages read by the screen readers might take again a few months at least. Plus supplemental efforts. OK, but I guess there should be some advantages for supplemental efforts. I haven't found them in the articles that praise Skype 8.

 

I don't say that the new version is worse or better for everybody , because everyone has their own style of working and requirements. I just said that I couldn't find any improvement that matters for me, just like other people that say that they like it for whatever reasons.

 

So Skype 8 is worse than Skype 7 for me, just like Windows 7 was and will ever be worse than Windows XP for me.

If after many years of learning and changing the style of working the result is that the new product decreases the productivity, than it is clearly a worse and less accessible product. It is not just the fact that on short term it involves some efforts.

 

--Octavian

----- Original Message -----

From: Sarah k Alawami

To: skypeenglish@groups.io

Sent: Friday, September 28, 2018 8:39 PM

Subject: Re: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

Actually all of them are advantages. I don't like when people, and I've heard this on twitter, not this list, say that skype 8 is inaccessible because it's too hard to use. Not enough people are giving this a chance in my humble opinion. I've ben sing it since prabably October off and on and it has come a long long way. It is faster than 7, easier than 7, and yeah, just works.

We'll see what happens eh?

On 27 Sep 2018, at 23:01, Octavian Rasnita wrote:

I agree. I haven't heard about any real improvement *for the blind*, but I heard just about disadvantages.

 

For me the biggest disadvantage is the web interface, and this won't be changed for sure.

 

I have read about the "split view" in the to do list of features, and this is something good if it refers to the possibility of distinct windows for different chats.

Too bad that it was listed as the last to do feature.

 

I also read something about hotkeys, and this might be also something good if they will provide global hotkeys for accessing Skype from other applications, at least for answering a call.

 

--Octavian

----- Original Message -----

From: Steve Matzura

To: skypeenglish@groups.io

Sent: Friday, September 28, 2018 1:32 AM

Subject: Re: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

This is nothing but propaganda. Almost all the functional stuff that message addresses existed in Skype 7. The window-dressing ... don't know and don't care for obvious reasons.

I had a talk with the Microsoft Disability Help Line today about the loss of a feature conference coordinators need--the ability to add more people to a running/open Skype call. One person told me there's a plus button on the screen to allow answering third and successive callers, but not even Microsoft could find it. MS did tell me that, for now, what I have to do is reject the incoming caller, then use the "Add People" button and call them back! I tried that, and it doesn't always work the way one would think it does, or should, therefore,it's unreliable. The MS DL person took my info and said it would be passed on to the developers.

In my unhumble opinion, development implies forwar/ positive movement. Skype 8 is none of those things.

On 9/27/2018 4:21 PM, Lino Morales wrote:

I read this post and all I can say is let Skype 7.x die! Time to finally time to move on with 8.x and beyond. Now for them to bring back the beautiful audio quality we all enjoyed if 4.x and later.

Sent from Mail for Windows 10

---

From: skypeenglish@groups.io <skypeenglish@groups.io> on behalf of Sarah k Alawami <marrie12@...>
Sent: Thursday, September 27, 2018 2:55:23 PM
To: Skype English List
Subject: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

 

From the skype forums This is VIP

https://answers.microsoft.com/en-us/skype/forum/skype_featurems/more-info-on-the-update-to-skype-version-8/9cbb5e0d-9305-44f1-8c2a-1e73a7646ef0 https://answers.microsoft.com/en-us/skype/forum/skype_featurems/more-info-on-the-update-to-skype-version-8/9cbb5e0d-9305-44f1-8c2a-1e73a7646ef0

More info on the update to Skype version 8

Hello, Skype community! We hope you're all enjoying the latest updates to Skype version 8 for desktop, mobile, and tablet devices. We wanted to share a few more details on the ongoing update to Skype version 8 https://blogs.skype.com/news/2018/07/16/upgrade-to-the-latest-version-of-skype-for-desktop/ to keep you up to speed on the latest info.

Why update everyone to Skype version 8?

The update from version 7 to version 8 allows us to unify the experience of using Skype across all desktop and mobile platforms. Unlike older versions, all version 8 applications are optimized to work in conjunction with our modern, mobile-friendly cloud services architecture, which has allowed us to deliver features such as video messaging and mobile group video calling over the past couple years. With a unified experience and with all applications now no longer having to support legacy architecture, our engineering teams can deliver features and quality improvements to customers much more quickly.

What can you expect over the next several months?

We're sending an email to people still using older Skype versions so they know the update is coming. We published a blog post and have communicated the change in this forum, but we want to be sure everyone who might be impacted by this change is well-informed. We expect everyone who might be impacted to receive an email notification by the end of October.
Then we'll start requiring people to update to Skype version 8 in waves over the next several months. Not everyone will be required to update at once.
Desktop: First wave begins on 11/1/2018
Mobile devices and tablets: First wave begins on 11/15/2018
We strongly recommend you update now, prior to being required to do so, to avoid any interruption in service. Find out how to download the latest Skype versions here https://www.skype.com/upgrade-skype/.
Skype version 14 is available for Windows 10 PCs in the Microsoft Store for Skype Insiders. It is based on version 8, but has additional features to better integrate with the platform. You can run version 8 for desktop and version 14 for Windows 10 PCs at the same time on your PC. We'll keep releasing updates to version 14 as we update version 8.
We'll continue to update Skype version 8 and version 14 based on your feedback and communicate what's changing as we go.
Your feedback on the update to Skype version 8

Many of you have taken the time to share your thoughts on this update. Thank you. We appreciate it! We learned how important it is to you to maintain feature parity with older Skype versions and we're working towards that goal. Here's a few examples of features we've already brought back based on your feedback and a few more we're going to work on next.

 Working on these now    These are next

Fundamentals Performance improvements
Keyboard shortcuts guide
Show Skype version on sign-in screen Even more performance improvements
Resizable left pane on desktop
Swipe actions on mobile
Calling Setting for a secondary ringing device
Advanced webcam settings
Separate Skype volume control on Mac
Setting for incoming call notifications when in Do Not Disturb mode Indicator for who's talking in large calls
Easier switch between cameras
Select which app or window to share when screensharing
Messaging Find within current conversation
Setting to change font size on desktop
Share a Skype contact
Global conversation search shows more than 20 results
Customize “Enter” or "Return" to send message or add a line
Save-as for audio files like mp3
Hide conversations in chat list
Setting to disable link previews Find in current conversation shows more than 30 results
SMS connect
Contacts/people Setting for allowing Skype to Skype calls only from contacts
Improved availability status
Add phone number as a contact
Global people search shows more than 20 results Add phone number to an existing contact
More control over availability status
Setting for allowing calls to your Skype Number only from contacts
Address book sync on Mac
Store app for Windows 10 PC Improve copy-paste to dialpad
App icon in system tray Split view
Contributing to the Skype community

Have feedback of your own to share? New to the Skype community? There are many places where you can tell us what you think about using Skype! Join the community wherever you're most comfortable and we'll be there.

Reporting problems in Skype

If you need to report a problem and are a Skype Insider using a preview build of Skype, you can submit in the app using the Skype Support Bot to easily submit screenshots and logs for the problem you're experiencing. Use this option when Skype isn't behaving to help us investigate.

Giving feedback in Skype

You can provide feedback on using Skype within the app in the "Help and feedback" section of Settings. Use this to tell us what we should build next.

Surveys in Skype

From time to time, you'll be prompted to provide more information on the Skype experience within Skype. This information is shared with the Skype engineering squads as they prioritize work on their backlogs.

Ratings and reviews in the app stores

This information is retrieved on a regular basis and reported out to the Skype engineering squads to ensure we're trending upwards and to understand what is top of mind for you. You can expect a response from us only when we need more information about a problem you've reported.

Windows Feedback Hub

This is the best place to go if you can consistently reproduce a problem using Skype on Windows 10. It supplies Skype engineers with rich information which makes investigating your problem easier. Be sure to check out the "Recreate my problem" option in the "Additional details" section when submitting your feedback in this app.

UserVoice https://skype.uservoice.com/forums/914527-skype-ideas
This site was created recently to ensure everyone can share ideas on how to improve Skype regardless of which platform you use. As we release updates to the Skype experience, we'll update the submissions on this site to keep you informed. Register today and join the discussion.

Skype Community Forum on Answers https://answers.microsoft.com/en-us/skype
Visit this site to get technical support from support agents or participate in discussions with the Skype engineering team. This is where we post the most detailed information about new experiences as they are released to Skype Insiders and then to others within the Skype community.

Twitter https://twitter.com/skypeinsider
Follow @SkypeInsider for all the latest info on new features coming to Skype. Tweet at us if you see anything broken in newly released updates or want to share ideas you have for improving Skype.

Detailed feedback on what you love or hate about Skype is always appreciated. Personal insults or threatening comments are not. As we work together to shape Skype's future, the Skype customer success squad is going to spend more time moderating our feedback channels to ensure they are a positive environment for everyone.

Thank you for supporting Skype.

Well, the web keys are not predictable themselves. Even on simple web pages.

What is for example the letter e used?

If the virtual cursor is on, it moves the focus to the next edit field. If the virtual cursor is off, it types the letter e.

 

This is why I needed to re-change back the old-style hotkeys used by JAWS like Control+Insert+Home and Control + Insert + Tab, and prefer to use the letters just for their main purpose of typing letters.

 

If for example the forms mode is on and the cursor is in an edit field and by mistake I press Control+Insert+tab, JAWS warns me that the forms mode is on, but if I press an "e", it would just type that letter, which is not OK, because I may type more "e" for jumping to next edit fields, and I would need to lete the "eeee" text.

 

Of course I also use the letters as web keys sometimes, but only when I am sure that the virtual cursor is on, like right after opening a web page.

 

The configurable applications are very OK, because they allow us to adapt them to us, so we are not forced to adapt to them.

 

--Octavian

----- Original Message -----

From: Sarah k Alawami

To: skypeenglish@groups.io

Sent: Saturday, September 29, 2018 12:24 AM

Subject: Re: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

Te interface is quite predictable. I use it every day and just use my web keys. The chat thing is always tab 1 etc. It really is a breeze to use.

On 28 Sep 2018, at 13:53, Octavian Rasnita wrote:



Yes, this is true. I would like to test it, but Microsoft doesn't assure me that if I won't like it I will be able to just close it and continue to use Skype 7 while it is still available.

 

The web interface is worse in my opinion because it require more attention and it can't be used blindly without waiting for the screen reader to read what it should read. This is because the commands are not so sure, the interface is not so predictable, it is more flexible and new things can appear and we might push wrong buttons if for example we tab 3 times fast then press enter without waiting for JAWS to read what's on the screen.

 

This is why the web interface is never faster than a native interface. In addition, we are not so sure if the virtual cursor is on, or the PC cursor, so it involves more attention also.

 

A common use of Skype 7 and Skype 8 I guess that it is not so different, although for the moment Skype 8 still has some big disadvantages like missing the split view and no global hotkeys, but re-learning the new interface and developing the memory muscle to be able to use it without listening to all messages read by the screen readers might take again a few months at least. Plus supplemental efforts. OK, but I guess there should be some advantages for supplemental efforts. I haven't found them in the articles that praise Skype 8.

 

I don't say that the new version is worse or better for everybody , because everyone has their own style of working and requirements. I just said that I couldn't find any improvement that matters for me, just like other people that say that they like it for whatever reasons.

 

So Skype 8 is worse than Skype 7 for me, just like Windows 7 was and will ever be worse than Windows XP for me.

If after many years of learning and changing the style of working the result is that the new product decreases the productivity, than it is clearly a worse and less accessible product. It is not just the fact that on short term it involves some efforts.

 

--Octavian

----- Original Message -----

From: Sarah k Alawami

To: skypeenglish@groups.io

Sent: Friday, September 28, 2018 8:39 PM

Subject: Re: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

Actually all of them are advantages. I don't like when people, and I've heard this on twitter, not this list, say that skype 8 is inaccessible because it's too hard to use. Not enough people are giving this a chance in my humble opinion. I've ben sing it since prabably October off and on and it has come a long long way. It is faster than 7, easier than 7, and yeah, just works.

We'll see what happens eh?

On 27 Sep 2018, at 23:01, Octavian Rasnita wrote:

I agree. I haven't heard about any real improvement *for the blind*, but I heard just about disadvantages.

 

For me the biggest disadvantage is the web interface, and this won't be changed for sure.

 

I have read about the "split view" in the to do list of features, and this is something good if it refers to the possibility of distinct windows for different chats.

Too bad that it was listed as the last to do feature.

 

I also read something about hotkeys, and this might be also something good if they will provide global hotkeys for accessing Skype from other applications, at least for answering a call.

 

--Octavian

----- Original Message -----

From: Steve Matzura

To: skypeenglish@groups.io

Sent: Friday, September 28, 2018 1:32 AM

Subject: Re: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

This is nothing but propaganda. Almost all the functional stuff that message addresses existed in Skype 7. The window-dressing ... don't know and don't care for obvious reasons.

I had a talk with the Microsoft Disability Help Line today about the loss of a feature conference coordinators need--the ability to add more people to a running/open Skype call. One person told me there's a plus button on the screen to allow answering third and successive callers, but not even Microsoft could find it. MS did tell me that, for now, what I have to do is reject the incoming caller, then use the "Add People" button and call them back! I tried that, and it doesn't always work the way one would think it does, or should, therefore,it's unreliable. The MS DL person took my info and said it would be passed on to the developers.

In my unhumble opinion, development implies forwar/ positive movement. Skype 8 is none of those things.

On 9/27/2018 4:21 PM, Lino Morales wrote:

I read this post and all I can say is let Skype 7.x die! Time to finally time to move on with 8.x and beyond. Now for them to bring back the beautiful audio quality we all enjoyed if 4.x and later.

Sent from Mail for Windows 10

---

From: skypeenglish@groups.io <skypeenglish@groups.io> on behalf of Sarah k Alawami <marrie12@...>
Sent: Thursday, September 27, 2018 2:55:23 PM
To: Skype English List
Subject: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

 

From the skype forums This is VIP

https://answers.microsoft.com/en-us/skype/forum/skype_featurems/more-info-on-the-update-to-skype-version-8/9cbb5e0d-9305-44f1-8c2a-1e73a7646ef0 https://answers.microsoft.com/en-us/skype/forum/skype_featurems/more-info-on-the-update-to-skype-version-8/9cbb5e0d-9305-44f1-8c2a-1e73a7646ef0

More info on the update to Skype version 8

Hello, Skype community! We hope you're all enjoying the latest updates to Skype version 8 for desktop, mobile, and tablet devices. We wanted to share a few more details on the ongoing update to Skype version 8 https://blogs.skype.com/news/2018/07/16/upgrade-to-the-latest-version-of-skype-for-desktop/ to keep you up to speed on the latest info.

Why update everyone to Skype version 8?

The update from version 7 to version 8 allows us to unify the experience of using Skype across all desktop and mobile platforms. Unlike older versions, all version 8 applications are optimized to work in conjunction with our modern, mobile-friendly cloud services architecture, which has allowed us to deliver features such as video messaging and mobile group video calling over the past couple years. With a unified experience and with all applications now no longer having to support legacy architecture, our engineering teams can deliver features and quality improvements to customers much more quickly.

What can you expect over the next several months?

We're sending an email to people still using older Skype versions so they know the update is coming. We published a blog post and have communicated the change in this forum, but we want to be sure everyone who might be impacted by this change is well-informed. We expect everyone who might be impacted to receive an email notification by the end of October.
Then we'll start requiring people to update to Skype version 8 in waves over the next several months. Not everyone will be required to update at once.
Desktop: First wave begins on 11/1/2018
Mobile devices and tablets: First wave begins on 11/15/2018
We strongly recommend you update now, prior to being required to do so, to avoid any interruption in service. Find out how to download the latest Skype versions here https://www.skype.com/upgrade-skype/.
Skype version 14 is available for Windows 10 PCs in the Microsoft Store for Skype Insiders. It is based on version 8, but has additional features to better integrate with the platform. You can run version 8 for desktop and version 14 for Windows 10 PCs at the same time on your PC. We'll keep releasing updates to version 14 as we update version 8.
We'll continue to update Skype version 8 and version 14 based on your feedback and communicate what's changing as we go.
Your feedback on the update to Skype version 8

Many of you have taken the time to share your thoughts on this update. Thank you. We appreciate it! We learned how important it is to you to maintain feature parity with older Skype versions and we're working towards that goal. Here's a few examples of features we've already brought back based on your feedback and a few more we're going to work on next.

 Working on these now    These are next

Fundamentals Performance improvements
Keyboard shortcuts guide
Show Skype version on sign-in screen Even more performance improvements
Resizable left pane on desktop
Swipe actions on mobile
Calling Setting for a secondary ringing device
Advanced webcam settings
Separate Skype volume control on Mac
Setting for incoming call notifications when in Do Not Disturb mode Indicator for who's talking in large calls
Easier switch between cameras
Select which app or window to share when screensharing
Messaging Find within current conversation
Setting to change font size on desktop
Share a Skype contact
Global conversation search shows more than 20 results
Customize “Enter” or "Return" to send message or add a line
Save-as for audio files like mp3
Hide conversations in chat list
Setting to disable link previews Find in current conversation shows more than 30 results
SMS connect
Contacts/people Setting for allowing Skype to Skype calls only from contacts
Improved availability status
Add phone number as a contact
Global people search shows more than 20 results Add phone number to an existing contact
More control over availability status
Setting for allowing calls to your Skype Number only from contacts
Address book sync on Mac
Store app for Windows 10 PC Improve copy-paste to dialpad
App icon in system tray Split view
Contributing to the Skype community

Have feedback of your own to share? New to the Skype community? There are many places where you can tell us what you think about using Skype! Join the community wherever you're most comfortable and we'll be there.

Reporting problems in Skype

If you need to report a problem and are a Skype Insider using a preview build of Skype, you can submit in the app using the Skype Support Bot to easily submit screenshots and logs for the problem you're experiencing. Use this option when Skype isn't behaving to help us investigate.

Giving feedback in Skype

You can provide feedback on using Skype within the app in the "Help and feedback" section of Settings. Use this to tell us what we should build next.

Surveys in Skype

From time to time, you'll be prompted to provide more information on the Skype experience within Skype. This information is shared with the Skype engineering squads as they prioritize work on their backlogs.

Ratings and reviews in the app stores

This information is retrieved on a regular basis and reported out to the Skype engineering squads to ensure we're trending upwards and to understand what is top of mind for you. You can expect a response from us only when we need more information about a problem you've reported.

Windows Feedback Hub

This is the best place to go if you can consistently reproduce a problem using Skype on Windows 10. It supplies Skype engineers with rich information which makes investigating your problem easier. Be sure to check out the "Recreate my problem" option in the "Additional details" section when submitting your feedback in this app.

UserVoice https://skype.uservoice.com/forums/914527-skype-ideas
This site was created recently to ensure everyone can share ideas on how to improve Skype regardless of which platform you use. As we release updates to the Skype experience, we'll update the submissions on this site to keep you informed. Register today and join the discussion.

Skype Community Forum on Answers https://answers.microsoft.com/en-us/skype
Visit this site to get technical support from support agents or participate in discussions with the Skype engineering team. This is where we post the most detailed information about new experiences as they are released to Skype Insiders and then to others within the Skype community.

Twitter https://twitter.com/skypeinsider
Follow @SkypeInsider for all the latest info on new features coming to Skype. Tweet at us if you see anything broken in newly released updates or want to share ideas you have for improving Skype.

Detailed feedback on what you love or hate about Skype is always appreciated. Personal insults or threatening comments are not. As we work together to shape Skype's future, the Skype customer success squad is going to spend more time moderating our feedback channels to ensure they are a positive environment for everyone.

Thank you for supporting Skype.

----- Original Message -----

From: Shaun Oliver

To: skypeenglish@groups.io

Sent: Saturday, September 29, 2018 1:00 AM

Subject: Re: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

that's a rather narrow view to adopt, quite frankly, because we live, whether we like it or not, in a world where being sighted, is in the majority, no matter how much some of us may rail against such a thing. Ultimately, it is not the community that has to change to suit us, it is us that has to change and adapt to live in the greater community. That is not to say, however, that some things can't be done to insure the transition is as smooth and as seamless as possible.

I don't always use the camera on my phone, but I have come to see the necessity of being able to utilize such a thing in order that my sighted compatriots are able to take in the environment around me so that I may be able to get a better idea of same or simply to give them an "ooh, aah", moment.

Do not be quick to dismiss a feature or function, just because you personally cannot take advantage of it. Be greatful that we can even use it at all, and offer the developers constructive feedback in order that they may provide us a better service to insure our continued communication with our family and friends.

On 29/09/2018 06:20, Octavian Rasnita wrote:

(smile)

I like to learn something only if it helps me to do additional things that couldn't be done before.

In this case, I find that I need to spend time to learn to use the same application, that involves a bigger effort in using it because it doesn't offer some features previously offered, however it doesn't offer additional features that  could be helpful for me.

So yes, of course I will need to re-learn it, but just because I am forced by Microsoft, not because without that force it would have been something helpful.

 

As an example, it would have been helpful to accept API calls for voice calls and voice recording and sending/receiving chat messages. But I don't think Skype 8 offers this. It says something about pictures, which don't have any importance for me, because I can't see them.

 

--Octavian

----- Original Message -----

From: Lino Morales

To: skypeenglish@groups.io

Sent: Friday, September 28, 2018 10:03 PM

Subject: Re: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

Hey I see nothing wrong with the current web interface of Skype 8.x. I use NVDA 2018.3.2 and it works great. Like Sarah said learn your HTML commands. Heck you need to use those anyway regardless what screen reader you use.

Sent from Mail for Windows 10

---

From: skypeenglish@groups.io <skypeenglish@groups.io> on behalf of Octavian Rasnita <orasnita@...>
Sent: Friday, September 28, 2018 2:01:34 AM
To: skypeenglish@groups.io
Subject: Re: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

 

I agree. I haven't heard about any real improvement *for the blind*, but I heard just about disadvantages.

 

For me the biggest disadvantage is the web interface, and this won't be changed for sure.

 

I have read about the "split view" in the to do list of features, and this is something good if it refers to the possibility of distinct windows for different chats.

Too bad that it was listed as the last to do feature.

 

I also read something about hotkeys, and this might be also something good if they will provide global hotkeys for accessing Skype from other applications, at least for answering a call.

 

--Octavian

----- Original Message -----

From: Steve Matzura

To: skypeenglish@groups.io

Sent: Friday, September 28, 2018 1:32 AM

Subject: Re: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

This is nothing but propaganda. Almost all the functional stuff that message addresses existed in Skype 7. The window-dressing ... don't know and don't care for obvious reasons.

I had a talk with the Microsoft Disability Help Line today about the loss of a feature conference coordinators need--the ability to add more people to a running/open Skype call. One person told me there's a plus button on the screen to allow answering third and successive callers, but not even Microsoft could find it. MS did tell me that, for now, what I have to do is reject the incoming caller, then use the "Add People" button and call them back! I tried that, and it doesn't always work the way one would think it does, or should, therefore,it's unreliable. The MS DL person took my info and said it would be passed on to the developers.

In my unhumble opinion, development implies forwar/ positive movement. Skype 8 is none of those things.

On 9/27/2018 4:21 PM, Lino Morales wrote:

I read this post and all I can say is let Skype 7.x die! Time to finally time to move on with 8.x and beyond. Now for them to bring back the beautiful audio quality we all enjoyed if 4.x and later.

Sent from Mail for Windows 10

---

From: skypeenglish@groups.io <skypeenglish@groups.io> on behalf of Sarah k Alawami <marrie12@...>
Sent: Thursday, September 27, 2018 2:55:23 PM
To: Skype English List
Subject: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

 

From the skype forums This is VIP

https://answers.microsoft.com/en-us/skype/forum/skype_featurems/more-info-on-the-update-to-skype-version-8/9cbb5e0d-9305-44f1-8c2a-1e73a7646ef0 https://answers.microsoft.com/en-us/skype/forum/skype_featurems/more-info-on-the-update-to-skype-version-8/9cbb5e0d-9305-44f1-8c2a-1e73a7646ef0

More info on the update to Skype version 8

Hello, Skype community! We hope you're all enjoying the latest updates to Skype version 8 for desktop, mobile, and tablet devices. We wanted to share a few more details on the ongoing update to Skype version 8 https://blogs.skype.com/news/2018/07/16/upgrade-to-the-latest-version-of-skype-for-desktop/ to keep you up to speed on the latest info.

Why update everyone to Skype version 8?

The update from version 7 to version 8 allows us to unify the experience of using Skype across all desktop and mobile platforms. Unlike older versions, all version 8 applications are optimized to work in conjunction with our modern, mobile-friendly cloud services architecture, which has allowed us to deliver features such as video messaging and mobile group video calling over the past couple years. With a unified experience and with all applications now no longer having to support legacy architecture, our engineering teams can deliver features and quality improvements to customers much more quickly.

What can you expect over the next several months?

We're sending an email to people still using older Skype versions so they know the update is coming. We published a blog post and have communicated the change in this forum, but we want to be sure everyone who might be impacted by this change is well-informed. We expect everyone who might be impacted to receive an email notification by the end of October.
Then we'll start requiring people to update to Skype version 8 in waves over the next several months. Not everyone will be required to update at once.
Desktop: First wave begins on 11/1/2018
Mobile devices and tablets: First wave begins on 11/15/2018
We strongly recommend you update now, prior to being required to do so, to avoid any interruption in service. Find out how to download the latest Skype versions here https://www.skype.com/upgrade-skype/.
Skype version 14 is available for Windows 10 PCs in the Microsoft Store for Skype Insiders. It is based on version 8, but has additional features to better integrate with the platform. You can run version 8 for desktop and version 14 for Windows 10 PCs at the same time on your PC. We'll keep releasing updates to version 14 as we update version 8.
We'll continue to update Skype version 8 and version 14 based on your feedback and communicate what's changing as we go.
Your feedback on the update to Skype version 8

Many of you have taken the time to share your thoughts on this update. Thank you. We appreciate it! We learned how important it is to you to maintain feature parity with older Skype versions and we're working towards that goal. Here's a few examples of features we've already brought back based on your feedback and a few more we're going to work on next.

 Working on these now    These are next

Fundamentals Performance improvements
Keyboard shortcuts guide
Show Skype version on sign-in screen Even more performance improvements
Resizable left pane on desktop
Swipe actions on mobile
Calling Setting for a secondary ringing device
Advanced webcam settings
Separate Skype volume control on Mac
Setting for incoming call notifications when in Do Not Disturb mode Indicator for who's talking in large calls
Easier switch between cameras
Select which app or window to share when screensharing
Messaging Find within current conversation
Setting to change font size on desktop
Share a Skype contact
Global conversation search shows more than 20 results
Customize “Enter” or "Return" to send message or add a line
Save-as for audio files like mp3
Hide conversations in chat list
Setting to disable link previews Find in current conversation shows more than 30 results
SMS connect
Contacts/people Setting for allowing Skype to Skype calls only from contacts
Improved availability status
Add phone number as a contact
Global people search shows more than 20 results Add phone number to an existing contact
More control over availability status
Setting for allowing calls to your Skype Number only from contacts
Address book sync on Mac
Store app for Windows 10 PC Improve copy-paste to dialpad
App icon in system tray Split view
Contributing to the Skype community

Have feedback of your own to share? New to the Skype community? There are many places where you can tell us what you think about using Skype! Join the community wherever you're most comfortable and we'll be there.

Reporting problems in Skype

If you need to report a problem and are a Skype Insider using a preview build of Skype, you can submit in the app using the Skype Support Bot to easily submit screenshots and logs for the problem you're experiencing. Use this option when Skype isn't behaving to help us investigate.

Giving feedback in Skype

You can provide feedback on using Skype within the app in the "Help and feedback" section of Settings. Use this to tell us what we should build next.

Surveys in Skype

From time to time, you'll be prompted to provide more information on the Skype experience within Skype. This information is shared with the Skype engineering squads as they prioritize work on their backlogs.

Ratings and reviews in the app stores

This information is retrieved on a regular basis and reported out to the Skype engineering squads to ensure we're trending upwards and to understand what is top of mind for you. You can expect a response from us only when we need more information about a problem you've reported.

Windows Feedback Hub

This is the best place to go if you can consistently reproduce a problem using Skype on Windows 10. It supplies Skype engineers with rich information which makes investigating your problem easier. Be sure to check out the "Recreate my problem" option in the "Additional details" section when submitting your feedback in this app.

UserVoice https://skype.uservoice.com/forums/914527-skype-ideas
This site was created recently to ensure everyone can share ideas on how to improve Skype regardless of which platform you use. As we release updates to the Skype experience, we'll update the submissions on this site to keep you informed. Register today and join the discussion.

Skype Community Forum on Answers https://answers.microsoft.com/en-us/skype
Visit this site to get technical support from support agents or participate in discussions with the Skype engineering team. This is where we post the most detailed information about new experiences as they are released to Skype Insiders and then to others within the Skype community.

Twitter https://twitter.com/skypeinsider
Follow @SkypeInsider for all the latest info on new features coming to Skype. Tweet at us if you see anything broken in newly released updates or want to share ideas you have for improving Skype.

Detailed feedback on what you love or hate about Skype is always appreciated. Personal insults or threatening comments are not. As we work together to shape Skype's future, the Skype customer success squad is going to spend more time moderating our feedback channels to ensure they are a positive environment for everyone.

Thank you for supporting Skype.

----- Original Message -----

From: Steve Matzura

To: skypeenglish@groups.io

Sent: Friday, September 28, 2018 11:09 PM

Subject: Re: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

My complaints about Skype 8 have  absolutely nothing to do with  a ccessibility. Rather, they are all about lost functionality and capabilities. My biggest complaint is the loss of the ability to add new incoming parties to a Skype call. In Skype 7, this was a piece of cake as long as the caller was in the receiver's contact list, or the receiver allowed anyone to call them. Microsoft verified yesterday that in Skype 8 this capability does not exists.

On 9/28/2018 1:39 PM, Sarah k Alawami wrote:

Actually all of them are advantages. I don't like when people, and I've heard this on twitter, not this list, say that skype 8 is inaccessible because it's too hard to use. Not enough people are giving this a chance in my humble opinion. I've ben sing it since prabably October off and on and it has come a long long way. It is faster than 7, easier than 7, and yeah, just works.

We'll see what happens eh?

On 27 Sep 2018, at 23:01, Octavian Rasnita wrote:

I agree. I haven't heard about any real improvement *for the blind*, but I heard just about disadvantages.

 

For me the biggest disadvantage is the web interface, and this won't be changed for sure.

 

I have read about the "split view" in the to do list of features, and this is something good if it refers to the possibility of distinct windows for different chats.

Too bad that it was listed as the last to do feature.

 

I also read something about hotkeys, and this might be also something good if they will provide global hotkeys for accessing Skype from other applications, at least for answering a call.

 

--Octavian

----- Original Message -----

From: Steve Matzura

To: skypeenglish@groups.io

Sent: Friday, September 28, 2018 1:32 AM

Subject: Re: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

This is nothing but propaganda. Almost all the functional stuff that message addresses existed in Skype 7. The window-dressing ... don't know and don't care for obvious reasons.

I had a talk with the Microsoft Disability Help Line today about the loss of a feature conference coordinators need--the ability to add more people to a running/open Skype call. One person told me there's a plus button on the screen to allow answering third and successive callers, but not even Microsoft could find it. MS did tell me that, for now, what I have to do is reject the incoming caller, then use the "Add People" button and call them back! I tried that, and it doesn't always work the way one would think it does, or should, therefore,it's unreliable. The MS DL person took my info and said it would be passed on to the developers.

In my unhumble opinion, development implies forwar/ positive movement. Skype 8 is none of those things.

On 9/27/2018 4:21 PM, Lino Morales wrote:

I read this post and all I can say is let Skype 7.x die! Time to finally time to move on with 8.x and beyond. Now for them to bring back the beautiful audio quality we all enjoyed if 4.x and later.

Sent from Mail for Windows 10

---

From: skypeenglish@groups.io <skypeenglish@groups.io> on behalf of Sarah k Alawami <marrie12@...>
Sent: Thursday, September 27, 2018 2:55:23 PM
To: Skype English List
Subject: [skypeenglish] More info on the update to Skype version 8 - Microsoft Community

 

From the skype forums This is VIP

https://answers.microsoft.com/en-us/skype/forum/skype_featurems/more-info-on-the-update-to-skype-version-8/9cbb5e0d-9305-44f1-8c2a-1e73a7646ef0 https://answers.microsoft.com/en-us/skype/forum/skype_featurems/more-info-on-the-update-to-skype-version-8/9cbb5e0d-9305-44f1-8c2a-1e73a7646ef0

More info on the update to Skype version 8

Hello, Skype community! We hope you're all enjoying the latest updates to Skype version 8 for desktop, mobile, and tablet devices. We wanted to share a few more details on the ongoing update to Skype version 8 https://blogs.skype.com/news/2018/07/16/upgrade-to-the-latest-version-of-skype-for-desktop/ to keep you up to speed on the latest info.

Why update everyone to Skype version 8?

The update from version 7 to version 8 allows us to unify the experience of using Skype across all desktop and mobile platforms. Unlike older versions, all version 8 applications are optimized to work in conjunction with our modern, mobile-friendly cloud services architecture, which has allowed us to deliver features such as video messaging and mobile group video calling over the past couple years. With a unified experience and with all applications now no longer having to support legacy architecture, our engineering teams can deliver features and quality improvements to customers much more quickly.

What can you expect over the next several months?

We're sending an email to people still using older Skype versions so they know the update is coming. We published a blog post and have communicated the change in this forum, but we want to be sure everyone who might be impacted by this change is well-informed. We expect everyone who might be impacted to receive an email notification by the end of October.
Then we'll start requiring people to update to Skype version 8 in waves over the next several months. Not everyone will be required to update at once.
Desktop: First wave begins on 11/1/2018
Mobile devices and tablets: First wave begins on 11/15/2018
We strongly recommend you update now, prior to being required to do so, to avoid any interruption in service. Find out how to download the latest Skype versions here https://www.skype.com/upgrade-skype/.
Skype version 14 is available for Windows 10 PCs in the Microsoft Store for Skype Insiders. It is based on version 8, but has additional features to better integrate with the platform. You can run version 8 for desktop and version 14 for Windows 10 PCs at the same time on your PC. We'll keep releasing updates to version 14 as we update version 8.
We'll continue to update Skype version 8 and version 14 based on your feedback and communicate what's changing as we go.
Your feedback on the update to Skype version 8

Many of you have taken the time to share your thoughts on this update. Thank you. We appreciate it! We learned how important it is to you to maintain feature parity with older Skype versions and we're working towards that goal. Here's a few examples of features we've already brought back based on your feedback and a few more we're going to work on next.

 Working on these now    These are next

Fundamentals Performance improvements
Keyboard shortcuts guide
Show Skype version on sign-in screen Even more performance improvements
Resizable left pane on desktop
Swipe actions on mobile
Calling Setting for a secondary ringing device
Advanced webcam settings
Separate Skype volume control on Mac
Setting for incoming call notifications when in Do Not Disturb mode Indicator for who's talking in large calls
Easier switch between cameras
Select which app or window to share when screensharing
Messaging Find within current conversation
Setting to change font size on desktop
Share a Skype contact
Global conversation search shows more than 20 results
Customize “Enter” or "Return" to send message or add a line
Save-as for audio files like mp3
Hide conversations in chat list
Setting to disable link previews Find in current conversation shows more than 30 results
SMS connect
Contacts/people Setting for allowing Skype to Skype calls only from contacts
Improved availability status
Add phone number as a contact
Global people search shows more than 20 results Add phone number to an existing contact
More control over availability status
Setting for allowing calls to your Skype Number only from contacts
Address book sync on Mac
Store app for Windows 10 PC Improve copy-paste to dialpad
App icon in system tray Split view
Contributing to the Skype community

Have feedback of your own to share? New to the Skype community? There are many places where you can tell us what you think about using Skype! Join the community wherever you're most comfortable and we'll be there.

Reporting problems in Skype

If you need to report a problem and are a Skype Insider using a preview build of Skype, you can submit in the app using the Skype Support Bot to easily submit screenshots and logs for the problem you're experiencing. Use this option when Skype isn't behaving to help us investigate.

Giving feedback in Skype

You can provide feedback on using Skype within the app in the "Help and feedback" section of Settings. Use this to tell us what we should build next.

Surveys in Skype

From time to time, you'll be prompted to provide more information on the Skype experience within Skype. This information is shared with the Skype engineering squads as they prioritize work on their backlogs.

Ratings and reviews in the app stores

This information is retrieved on a regular basis and reported out to the Skype engineering squads to ensure we're trending upwards and to understand what is top of mind for you. You can expect a response from us only when we need more information about a problem you've reported.

Windows Feedback Hub

This is the best place to go if you can consistently reproduce a problem using Skype on Windows 10. It supplies Skype engineers with rich information which makes investigating your problem easier. Be sure to check out the "Recreate my problem" option in the "Additional details" section when submitting your feedback in this app.

UserVoice https://skype.uservoice.com/forums/914527-skype-ideas
This site was created recently to ensure everyone can share ideas on how to improve Skype regardless of which platform you use. As we release updates to the Skype experience, we'll update the submissions on this site to keep you informed. Register today and join the discussion.

Skype Community Forum on Answers https://answers.microsoft.com/en-us/skype
Visit this site to get technical support from support agents or participate in discussions with the Skype engineering team. This is where we post the most detailed information about new experiences as they are released to Skype Insiders and then to others within the Skype community.

Twitter https://twitter.com/skypeinsider
Follow @SkypeInsider for all the latest info on new features coming to Skype. Tweet at us if you see anything broken in newly released updates or want to share ideas you have for improving Skype.

Detailed feedback on what you love or hate about Skype is always appreciated. Personal insults or threatening comments are not. As we work together to shape Skype's future, the Skype customer success squad is going to spend more time moderating our feedback channels to ensure they are a positive environment for everyone.

Thank you for supporting Skype.