Re: skype update problems/ update

Gary Jackson

Here's what  I did.

1. signed into my skype account on different computer, running 8.66. After a few minutes it automatically updated to 8.67, and still worked.

I left it running. Came back to this one and un-installed 8.67.

3. then downloaded the setup from

4. ran the setup, of course it acted like it was brand new. It stopped at first with nothing as it was before.  The sign in window then opened with account options. This         time it had an additional option to sign in with My MS account. I didn't choose that but instead moved to the armadillo409 accunt o unt.  This time it indeead sign in and went through typicall options. Here's a funny thing. The version I'm on right now is version8.67.0.97. The version on the other computer is:,

On 12/31/2020 2:51 PM, Doug Lee wrote:
I doubt a reinstall changes a login issue since credentials would be remotely validated; but yes, you should be able to remove Skype and reinstall it.

The Store version and the Desktop version have the same interface but are technically different applications by the way. This issue should also be immune to which of those you run. I've logged in from both myself with the
same account.

On Thu, Dec 31, 2020 at 02:42:33PM -0600, Gary Jackson wrote:
Doug, can skype be re-installed by downloading the setup file and running it?
Haven't heard that suggestion yet.


On 12/31/2020 1:24 PM, Doug Lee wrote:
Since this sounds then like a Microsoft issue, my next suggestion is the Skype Support page at

I was going to suggest the Disability Answer Desk, but that page says to go to the above page for Skype support and that the Answer Desk is not able to help with account issues.

On Thu, Dec 31, 2020 at 01:15:01PM -0600, Gary Jackson wrote:
I've reset my password and get the same exact results.


On 12/31/2020 12:45 PM, Doug Lee wrote:
That's honestly the sort of thing that would happen if the password is wrong or changed. Assuming the email address associated with the account still reaches you, you might try a password reset. I don't know why this issue
would coincide with a Skype update except that a Skype update of course forces Skype to restart.

On Thu, Dec 31, 2020 at 12:30:02PM -0600, Gary Jackson wrote:
I copied all of the speech history, it still fails to completely load. Tried
the options to sign in with Gary Jackson, armadillo409. And then tried signing
in with a different account and chose my account, armadillo409 but get the
same results. Here's the history. BTW, did you guys have to enter your
password twice? It seems to be asking for it twice here.

Skype cannot be used for emergency calling.
Sign in with Gary Jackson, armadillo409 Button
To activate press spacebar.
Use another account Button
To activate press spacebar.
Use your Skype or Microsoft account. Need help?
Need help? Link

Enter the password for armadillo409 password edit Required 
Enter password Because you’re accessing sensitive info, you need to verify
your password.
Type in text.
Forgot password? Link
Enter the password for armadillo409 password edit Required 
Enter password Because you’re accessing sensitive info, you need to verify
your password.
Type in text.
Forgot password? Link
Sign in with a security key Link
Sign in with a different Microsoft account Link
Sign in Button
To activate press spacebar.

On 12/31/2020 6:03 AM, Doug Lee wrote:
I just updated to without incident, but mine signs in automatically. Let me know if this one resolves itself; I wonder if it's something like a busy Microsoft server that caused your sign-in to fail temporarily.

On Thu, Dec 31, 2020 at 05:15:09AM -0600, Gary Jackson wrote:
Hey all,

My skype  just updated to version:, and it has not let me sign in
yet, after many tries. Is anybody else having trouble? It says that Doug Lee's
scripts are loaded but I am not able to gwet to anything such as chat list.


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